Support
Questions or a problem with the app? Email us and we’ll reply within two working days.
Email support@saveface.appCommon questions
My photo wasn’t accepted. What can I do?
While the gym day is open (until your deadline), you can retake it. After that, tap “Think this is wrong?” on the post, up to 14 days after the gym day. A person reviews it, and if the review accepts it, it counts as a check-in.
I’m sick, injured or travelling.
Use a skip: Skip today on Home takes the day off without anyone being told, and your streak holds. Or change your gym days in Settings → Gym days. A gym day you miss breaks your streak, and your friends see it as missed.
I was charged before stakes were switched off.
Save Face no longer charges for missed gym days. If something about an earlier charge looks wrong, email support@saveface.app with the date of the gym day and we’ll sort it out.
Who can see my check-ins?
Friends you add see your photos and results. Friends of friends see your accepted photos on Home, unless either of you turns that off in Settings → Privacy. You can remove friends, block people and report posts in the app.
I can’t sign in.
Sign-in codes come by text message to your mobile number, or by email if your account uses an email address, and last 10 minutes. Wait 30 seconds before asking for a new code, and check your spam folder for emailed codes. Still stuck? Email us with your account’s mobile number, or from your account’s email address.
Deleting your account
In the app, go to Profile → Settings → Delete account. You’re signed out at once, and your data is removed in the background, usually within minutes. If you can’t sign in, email support@saveface.app from your account’s email address, or tell us your account’s mobile number, and we’ll delete it for you. The Privacy Policy lists what’s deleted and what’s kept.
Safety
To report a post, open its ⋯ menu and tap Report. To report a person or anything urgent, email support@saveface.app.